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Customer Support
Welcome to our Customer Support page! Below you will find a number of downloadable Adobe Acrobat PDFs that contain instructions on how to assemble a number of the products sold on our websites. There are many commonalities between products, so each PDF has been named for the type of product category it pertains to. Please try reviewing one of these useful PDFs before escalating your request to our customer service department. If these PDFs do not help resolve your problem, please contact our customer support department by sending an email to info@homeandbackyard.com or calling 888-425-2280. If a customer service representative is not available when you call, please leave a detailed message and your call will be returned as quickly as possible. We look forward to helping you.
RETURN POLICY
As is stated on our home page, we offer a 30 day guarantee on all of our products. If you are not satisfied with your purchase, please contact our customer support and we'll help you coordinate the return of your product. Please note that for elective returns, return shipping is the responsibility of the purchaser. Refunds are issued for the product's purchase price and sales tax (if applicable) once we have received the returned product. Your original shipping costs are unfortunately not refundable. If a product arrives damaged, we will pay for the return shipping and will provide a replacement at our cost. We simply request you take pictures of the damaged product, it's shipping box and send us an email with the details to info@homeandbackyard.com.
Thank you for shopping with and supporting HomeandBackyard.com and UniqueCopper.com
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Caring For Your Balau Wood Furniture
Applies to: M31025, M31020, M31003, M31002, M31006, M31004, M31001, M31005, M31021, M31022, M31023, M31007, BK094/17/A, M31013, M31008, M31009, M31014
Copper Chiminea M91007 Instructions & Usage Guidelines
An overview of the parts included with this Chiminea and warnings on how to and how not to use this product
Applies to: M91007 + M75110
Copper Chiminea Parts & Assembly Instructions
This MS Word document has pictures of each piece of the chiminea, and step by step photos and instructions on how to put your new chiminea together.
Applies to: M91006, M91017
Crossfire Combustion System Installation Specs
Specifications sheet for installing the Crossfire Combustion System fire pit inserts
Applies to: CFR19, CFR24
Crossfire Combustion System Product Specs
Detailed product specs for the Crossfire Combustion System fire pit inserts from Warming Trends
Applies to: CFR19, CFR24
Dragonfly & Hummingbird Garden Solar Stake Lights Manual
User guides for both our dragonfly and hummingbird garden solar stake lights
Applies to: M85915, M85916
Fire Pit Tool Set Assembly Instructions
Applies to: M75110, M75109
Fire Pit Use & Assembly Instructions for Most Models
Applies to: M88792, M88791, M88001, M88002, M91003, M88003, M88031
Firebowl & Patio Heater Instructions
This is a sample instruction document, the like of which accompanies every one of the Bond Manufacturing firebowls and firebowl fountains we carry.
Applies to: 63241, 63247, 63175, 63174, 63230, 63254, 63227, 63249
Gel Fuel - Material Safety Data Sheet
For those of you interested, this document contains the technical specs about the gel fuel from Real Flame that we sell in our web store.
Applies to: M88700, M80061
Large Solar Pump Instructions & Trouble Shooting
This is the user's manual for the large solar pump M85994, as well as some trouble shooting information in the event your pump is not operating correctly.
Applies to: M85994
Plant Ring Solar Lights User's Manual
User's guide for our solar plant ring - M85922
Applies to: M85922
Pyramid Solar Post/Deck Light Instructions
Overview on how the pyramid solar post/deck light works, is assembled and affixed to your chosen surface.
Applies to: M85611
Residential Tankless Water Heater H-18-4 Product Spec Sheet
Applies to: H-18-4
Residential Tankless Water Heater H-18-4 Schematics
Applies to: H-18-4
Residential Tankless Water Heater H-24-4 Product Spec Sheet
Applies to: H-24-4
Residential Tankless Water Heater H-24-4 Schematics
Applies to: H-24-4
Residential Tankless Water Heater H-28-4 Product Spec Sheet
Applies to: H-28-4 & S
Residential Tankless Water Heater H-28-4 Schematics
Applies to: H-28-4 & S
Residential Tankless Water Heater H-36-6 Product Spec Sheet
Applies to: H-36-6
Residential Tankless Water Heater H-36-6 Schematics
Applies to: H-36-6
Selling Points & Benefits of Furniture Made From Yellow Balau
Applies to: M31025, M31020, M31003, M31002, M31006, M31004, M31001, M31005, M31021, M31022, M31023, M31007, BK094/17/A, M31013, M31008, M31009, M31014
Small Solar Pump Instructions & Trouble Shooting Guide
Installation, maintenance and trouble shooting guide for our small solar pump M85952
Applies to: M85952
Solar Fountain Pump Trouble Shooting Instructions
Having issues with your solar fountain pumps, check this suggestion list out.
Applies to: M75101, M85924B, M85912B
Solar Light - Can't Find The Ground Spike? Mystery Solved
With many of our solar lights, the ground spike is reversed and inside the light casing. Follow these simple images and instructions for finding and attaching the ground spike.
Solar Light Problem Resolution Check List
Before considering contacting our customer support or returning your solar lights, view this trouble shooting document if you are having issues with your solar lights.
Applies to: M85951, M85952, M24001, M23004, M22004, M29004, M23019, M24012, M23008, M23009, M24003, M28025, M28035, M28005, M19004, M20001, M23001, M22001, M85917, M85910, M85911, M23006, M23005, M23003, M22005, M22003, M41005, M41006
Solar Pump (Large) with Rotating Holder Manual
Manual for our large rotating holder solar pump M85924B
Applies to: M85924B
Solar Pump - Small With Rotating Holder And Brushless Pump Manual
Manual for our small solar pump with rotating holder - M85912B
Applies to: M85912B
Solar String Lights User's Manual
User's manual for our 14 count and 28 count solar string lights - M85910 & M85911
Applies to: M85910, M85911
Stainless Steel Orb Fountain Assembly & Operating Instructions
Applies to: M32004
Stainless Steel Orb Fountain STAND Assembly Instructions
Applies to: M32006, M32010, M32061, M32011
Stainless Steel Orb Square Fountain Assembly & Operating Instructions
Applies to: M32006
Stainless Steel Orb Triangle Fountain Assembly & Operating Instructions
Applies to: M32010
StoneOptics User & Setup Manual
This is the user's guide and setup instructions for our StoneOptics products
Applies to: M77001, M77022, M77021, M77053, M77052
Warnings Regarding Proper & Improper Fire Pit Use
Applies to: M88792, M80000, M88791, M80011, M88001, M88002, M91003, M88003, M91000, M88031, M91006, M91007, M91017
Wood Furniture Care - A Detailed List of Suggestions
Applies to: M31025, M31020, M31003, M31002, M31006, M31004, M31001, M31005, M31021, M31022, M31023, M31007, BK094/17/A, M31013, M31008, M31009, M31014
Wood Furniture Care - Summarized
Applies to: M31025, M31020, M31003, M31002, M31006, M31004, M31001, M31005, M31021, M31022, M31023, M31007, BK094/17/A, M31013, M31008, M31009, M31014
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